1. Introduction
TakeoutNearYou (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile ordering platform, and related services (collectively, the “Services”). We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
2. Information We Collect
We collect personal information that you voluntarily provide when using our Services, including:
- Account Information: Name, email address, phone number, and password when you create an account.
- Order Information: Delivery or pickup address, order history, food preferences, and special instructions.
- Payment Information: Payment details processed securely through Square. We do not store your full credit card number on our servers.
- Communication Data: Messages, feedback, and correspondence you send to us.
- Device and Usage Data: Browser type, IP address, pages visited, and interaction data collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your food orders
- Communicate with you about your orders, including confirmations and updates
- Create and manage your customer account
- Process payments securely via Square
- Improve our menu, services, and website experience
- Send promotional offers and updates (with your consent)
- Comply with legal obligations
4. Payment Processing
All payment transactions are processed through Square, Inc. Square handles your payment card data in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not have access to or store your full payment card details. For more information on how Square handles your data, please refer to Square's privacy policy at squareup.com/legal/privacy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember your cart contents and preferences
- Analyze website traffic and usage patterns
- Improve our website performance and user experience
You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our Services.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., Square for payment processing, hosting providers).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order history is retained for a reasonable period to support customer service inquiries and legal compliance. You may request deletion of your account and associated data at any time by contacting us.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
10. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of our Services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Takeout Cookies
hello@takeoutnearyou.com